Zendesk Chat1.22.0 - App Store

Zendesk Chat is the live chat software trusted and loved by enterprises and small business worldwide. The iPhone & iPad app provides many of the great features available on the web dashboard.

Customers are 3 times more likely to make a purchase when you reach out with a chat. Join over 200,000 websites already using Zendesk Chat to better support their customers through the live chat app.

Benefits of using the app:
- Manage, monitor, and reply to visitor conversations from anywhere
- Provide better live customer support with the ability to see the recent pages visited on your website and the past chat history of the visitor
- See who's online on your website in real-time and engage with new leads on your website
- Never miss a chat message from a customer and be notified when a visitor is on your website with full push notification support
- Encourage better agent collaboration on the go with agent-to-agent chats
- Improve agent response time and reduce typing time with the shortcuts feature
- Easily switch between our online web dashboard and the mobile apps while continuing the conversations from where you left off
- On the iPad, continue chatting with a customer while using another application with full support for multi-tasking with Slide Over and Split View

Learn more about Zendesk Chat (formerly Zopim) and create a free account here:https://www.zendesk.com/chat/

Version History Minor fixes and performance improvements. 1.22.0 Mar 5 Minor fixes and performance improvements. 1.21.0 08/04/2025 Minor fixes and performance improvements. 1.20.0 06/17/2025 Minor fixes and performance improvements. 1.19.0 05/13/2025 Minor fixes and performance improvements. 1.18.0 04/02/2025 Minor fixes and performance improvements. 1.17.0 09/11/2024 Minor fixes and performance improvements. 1.16.1 08/06/2024 Minor fixes and performance improvements. 1.16.0 05/27/2024 Minor fixes and performance improvements. 1.15.4 07/06/2023 Minor fixes and performance improvements. 1.15.2 03/23/2022 Minor fixes and performance improvements. 1.15.1 09/21/2021 Minor fixes and performance improvements. 1.15.0 02/05/2020 Minor fixes and performance improvements. 1.14.1 01/28/2020 Minor fixes and performance improvements. 1.14.0 01/27/2020 Minor fixes and performance improvements. 1.13.0 12/11/2019 Minor fixes and performance improvements. 1.12.0 11/27/2019 Minor fixes and performance improvements. 1.11.0 11/15/2019 In this update we've improved connectivity between Zendesk Chat and Support apps. Now when a chat ends, you'll see an option to view an associated support ticket in the Support iOS app (when installed). You can also view related Support tickets for previous chats.

Try it out and let us know what you think - we’d love to hear your feedback. 1.9.0 10/18/2019 In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback. 1.7.2 10/01/2019 In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback. 1.7.1 09/26/2019 We heard that you need the ability to share more details with customers - that's why in this release you can add attachments to live chats. Try it out and let us know what you think! 1.7.0 09/18/2019 In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback. 1.4.0 08/21/2019 Minor fixes and performance improvements. 1.3.2 08/12/2019 Minor fixes and performance improvements. 1.3.1 06/20/2019 In this release we added the ability to apply actions to chats in your Chat History list. For example, you can now email a chat transcript or details to another agent in your organization, delete a chat or mark as unread in case you need to return to it later.

We also fixed some bugs and made general improvements. Try it out and let us know what you think. We love feedback, so please share any with us by emailing chat@zendesk.com. Feedback will always be routed through to the mobile team. 1.3.0 05/17/2019